2019年11月,上海信息化培训中心SITC作为首批授权培训机构举办了国内首期ITIL 4 Managing Prossional Transition培训,来自美银宝、康宁等公司的ITIL V3 Expert老学员参加了本期培训。他们都是SITC的老朋友了,分别在过去的几年中经历了ITIL V2 Manager升级至ITIL V3 Expert,这次又一起经历了新的ITIL版本升级,完成数字化转型第一步,收获颇丰。上海信息化培训中心SITC资深讲师王老师带领大家从ITIL 3→ITIL 4有哪些变化入手,共同探讨了ITIL 4环境下的IT服务管理******实践。
全新的ITIL 4将IT服务管理进一步延申至客户体验,价值流和数字化转型等热门方向,与此同时也拥抱了当今盛行的IT管理******实践例如精益Lean、敏捷Agile和DevOps。ITIL4 为企业在面向新型服务管理的挑战与优化现代新兴技术方面提供了指导。新的知识体系确保了IT驱动服务高效治理及管理的灵活性,协同性和集成性。课上,王老师带领大家通过课堂讲述、案例研讨、小组汇报等形式,深入浅出地学习了ITIL 4体系。
课程结束后,全部学员参加了ITIL 4 Managing Professional Transition国际认证考试。刚刚传来好消息,所有学员全部高分通过考试,取得了ITIL 4 Managing Professional国际认证!这是全国、乃至全球的首批ITIL 4中高级管理专家!再次祝贺大家!
同时,ITIL V3 Expert升级至ITIL 4 Managing Professional Transition培训2020年第一期也将于2月15-17日举行,请各位ITIL V3 Expert持证者抓紧升级转换!
欢迎立即联系SITC相关培训负责人垂询预约培训课程相关事宜。
培训地点:上海市长宁区华山路1076号上海信息化培训中心
联系人:Grace Wang
联系电话:021-62127454
电子邮箱:wangym@sitc.net.cn
全国统一热线:4008808369
友情链接: Axelos The Open Group PeopleCert
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